OUR STORY
At the heart of our story is a journey fueled by passion and a commitment to innovation, led by our President and Co-founder, Josh Roseboom.
Josh Roseboom's journey began with a deep-rooted connection to the world of construction and roofing. From an early age, he honed his craft, working alongside his father. However, his ambitions reached beyond interior and exterior storm restoration.
Josh's keen insights and understanding of the industry's challenges led him to envision a service that could revolutionize how contractors approach storm restoration. The idea of a third-party supplement firm was born – a bridge that would connect contractors and insurance companies seamlessly. And so, Balance was conceived.
Troy Clymer is an operator who is the CEO of BALANCE ™. Since 2015, Balance has been the nation’s leading Business Process Outsourcing firm for Contractors. Troy was the founding President of Board for the industry leading 501C6 non-profit The Catalyst Group and is a Board Advisor to the American Policy Holders Association. Troy has also served as President and Chief Operating Officer of Solar Integrated Roofing Corp. Prior to founding Balance, Troy served in a variety of Director and VP level leadership roles in Operations and Sales at public & private companies such as Monster.com, NEXXT (formerly Beyond.com) and Ricoh International.
Josh Roseboom, the President and Co-founder of Balance, is a dedicated and innovative professional in the storm restoration industry. He is driven by his determination, problem-solving skills, and a genuine desire to provide valuable support to those in the storm restoration industry. His dedication to excellence and his vision for Balance continue to shape the company's success and its positive impact on contractors nationwide.
Steven Tutterrow, the Executive Vice President of Balance, is a charismatic and inspiring leader with a desire to see everyone around him succeed. He has over 15 years of leadership and operations experience in the construction and insurance restoration industries. Prior to his role as Executive Vice President at Balance, he played a pivotal role in shaping the production and fulfillment departments for the company. His commitment to excellence and continued efforts to improve and optimize the business help to ensure continued growth and success for Balance and its clients.
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Meet Adam, the Sales Operations Manager at Balance Claims. With years of expertise in the insurance restoration industry, Adam brings a wealth of experience & insight to the table. He steers highly detailed teams that consistently evolve to meet & exceed our clients' ever-changing needs. Adam is a driving force behind our commitment to precision, adaptability & client satisfaction.
Shane Surber serves as the Production Manager at Balance. With several years of management experience across several industries and dedicated process-driven leadership, Shane contributes to guiding the supplementing and estimating teams at Balance. He and his team consistently strive to accommodate and provide the highest quality estimates and supplementing services to Balance’s numerous clients.
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Mike Sotolongo brings over 18 years of hands-on experience in construction, with a deep understanding of building systems from the roof and it's components to the foundation. As a former contractor and Balance Claims client himself, he knows the challenges contractors face and how to solve them. Mike has worked in installation,sales, estimating, and supplementing, and now leads the sales team with a focus on real-world solutions that help contractors get paid faster and more accurately.
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With more than 20 years of experience in enterprise and technology sales, Gary Weber has worked with a wide range of teams and clients, from local car dealerships to Fortune 1000 companies. Before joining Balance Claims, Gary led sales efforts at organizations such as Solera, CDK Global, and Experian, helping businesses streamline operations and achieve growth through smart, scalable solutions. A strong commitment to building authentic relationships and simplifying complex challenges guides his approach. At Balance Claims, his focus is on applying that expertise to help partners achieve consistent success.
Emilee Caldwell is an Account Manager at Balance, where she excels in client communication and ensuring smooth operations. With a dedicated focus on maintaining strong client relationships, Emilee interacts with clients daily, providing updates and addressing inquiries related to their files. Emilee's dedication to her role ensures that the relationships between Balance and its clients remain strong and harmonious.
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Rhett Miller is an Account Manager at Balance Claims, where he helps contractors streamline the insurance claims process. He first joined Balance as a supplement or before stepping into his current role, bringing hands-on experience and a deep understanding of the claims workflow.With a background in litigation review, technical document control, and quality assurance, Rhett is skilled in problem solving, training, and process improvement.Known for his honest, adaptable approach—and a good sense of humor—he’s committed to making the claims process smooth and stress-free for his clients.